Sunday, December 12, 2010

Seeking Customer Service Stories

Valley Business FRONT's cover story for March will be an examination of customer service in our Roanoke Valley-New River Valley regions and we'd like your help in livening up the story with some good examples of customer service: the good, the bad and even the ugly.

We do not want anonymous stories. We are asking for stories that are true and telling of the kinds of customer service one can expect in this region. We will likely contact any companies named for their side of it if negative, but if you don't name the company--simply give the area it works in, say "a bank in Roanoke"--we will go with your story.

We would like to take photos of those participating, as well.

Let us hear your stories and tell them to the business community. That community can learn from them.

E-mail Dan Smith at or call 540-556-8510.


1 comment:

  1. Nice post! Customer service isn't about being perfect. Customer service is about making things right, not just the immediate problem, but the root cause. And it is totally about listening to the customer. Thanks for sharing.

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