Vision Point Systems of Blacksburg has introduced a new service called Voice Vision which assesses the performance and compliance of Interactive Voice Response (IVR), as well as contact centers and telephone systems in regulated environments.
VoiceVision is a standardized evaluation process that delivers an analysis of integrated IVR systems, contact center operations and voice/data networks performance quickly and inexpensively. VoiceVision identifies operational cost drivers, locates opportunities to leverage existing assets and find regulatory risk areas.
It is designed to be used by regulated pharmaceutical and biotechnology companies, clinical research organizations, pharmaceutical benefits management, medical device manufacturers and similar regulated markets.
Facilitating communications between pharmaceutical companies, their patients, pharmacies and health care providers to ensure patient safety and compliance requires continual review, development, testing, validation and documentation development to meet evolving GxP guidelines and FDA regulations.